Privacy Policy

At Hightower Clinical, we strictly adhere to the International Council for Harmonization (ICH) Guidelines for Good Clinical Practice (GCP) and the Health Insurance Portability and Accountability Act (HIPAA) to ensure the proper use, protection, and security of health information. Additionally, we comply with the guidelines issued by the United States Food and Drug Administration (FDA) regarding handling health information in research activities.

This Privacy Policy outlines our practices regarding the collection, use, and sharing of your information when you engage with our services. It also explains your rights and how applicable laws safeguard your data.

We utilize your personal information to provide, enhance, and optimize our services. By accessing or using our services, you agree to the collection and use of your data as described in this Privacy Policy.

Definitions and Interpretation

Interpretation

Words with capitalized initial letters carry specific meanings as defined below. These definitions apply equally to their singular and plural forms.

Definitions

• Account: A unique profile created for you to access our services or specific features.
• Company (referred to as “we,” “us,” or “our”): Hightower Clinical.
• Cookies: Small files stored on your device, containing details about your interactions with our website.
• Country: United States. Device: Any technology used to access our services, such as a computer, smartphone, or tablet.
• Personal Data: Information that can identify an individual, either directly or indirectly.
• Service: Refers to the website or platform offered by Hightower Clinical.
• Service Provider: An individual or organization engaged by us to process data, support service delivery, or analyze usage.
• Usage Data: Information automatically collected during service use, such as page visit duration or device details.
• Website: The official Hightower Clinical website, accessible at https://hightowerclinical.com/.
• You: The individual using the service, or the entity they represent.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

When you use our services, we may request personal information, including but not limited to:

• Email address
• First and last name
• Phone number
• Address, including city, state, and postal code

Usage Data

We collect usage data automatically during your interaction with our services. This data may include:

• Internet Protocol (IP) address
• Browser type and version
• Pages visited, visit timestamps, and time spent on pages
• Device identifiers and diagnostic information

When accessing our services via a mobile device, additional information such as device type, unique identifiers, and mobile browser details may also be collected.

Tracking Technologies and Cookies

We employ cookies and similar technologies to monitor user activities and store relevant data. These tools enhance our understanding of user behavior and improve service delivery.

Technologies used include:

• Cookies: Small files stored on your device. You can modify browser settings to disable cookies, but this may limit functionality.
• Flash Cookies: Used for specific features, storing data independently of browser settings. Learn how to manage Flash Cookies.
• Web Beacons: Embedded elements in pages or emails that track interactions, verify system functionality, or provide analytics.

Types of Cookies we use:

• Essential Cookies: Enable core functionality, such as user authentication.
• Consent Cookies: Track cookie acceptance on the website.
• Functional Cookies: Remember user preferences for a tailored experience.

Persistent Cookies remain on your device even when offline, while Session Cookies are removed once you close your browser.

For further details about the cookies we utilize and your options for managing them, refer to our Cookies Policy.

Use of Your Personal Data

Hightower Clinical is dedicated to supporting Sponsors in conducting clinical trials and medical research studies. Depending on the services provided, Hightower Clinical may process personal data of study participants on behalf of Sponsors, in compliance with contractual agreements and the Sponsors’ instructions. Additionally, when necessary, we may process data about participants’ family members, caregivers, or other individuals involved in a study, such as parents making decisions for child participants or spouses assisting incapacitated individuals.

The specific purposes for which personal data is used depend on the nature of the study and are outlined in study-related documentation, particularly in participant consent forms reviewed prior to enrollment. Generally, personal data is processed to determine eligibility for studies, manage study operations, monitor progress, analyze data to assess safety and efficacy, and draw conclusions about the investigational therapy’s viability.

Purposes of Using Personal Data

Hightower Clinical may utilize personal data for the following purposes:

1. Service Provision and Maintenance: To deliver and monitor our services.
2. Account Management: To manage user registrations, granting access to functionalities available to registered users.
3. Contract Performance: To fulfill obligations under contracts, such as delivering services or products requested by users.
4. Communication: To contact users through email, phone, SMS, or app notifications about updates, security alerts, or relevant service information.
5. Marketing: To provide information about similar services, offers, or events, unless users opt out of such communications.
6. Request Handling: To address and manage user inquiries and requests.
7. Business Transactions: To evaluate or execute mergers, divestitures, or asset transfers involving personal data.
8. Analysis and Improvement: To analyze data, identify trends, and enhance services, marketing efforts, and user experience.

Data Sharing Practices

Personal data may be shared in the following situations:

• With Service Providers: To monitor service use or facilitate communication.
• For Business Transfers: During negotiations or transactions involving mergers, asset sales, or similar proceedings.
• With Affiliates: Sharing with parent companies, subsidiaries, or joint ventures, subject to this Privacy Policy.
• With Business Partners: To offer co-branded products or services.
• With Other Users: When personal information is shared in public areas of the service.
• With Consent: For purposes explicitly authorized by users.

Data Retention

Hightower Clinical retains personal data only as long as necessary for the purposes outlined in this policy or as required by law. Usage data, collected for internal analysis or service improvement, is generally kept for a shorter duration unless required for legal or security reasons.

Patient Recruitment Databases

Hightower Clinical maintains databases of individuals interested in participating in clinical trials (“Patient Recruitment Databases”). By consenting, individuals provide personal data, such as contact details, health information, or other sensitive data, to help match them with relevant studies. This data may include:

• Health information (e.g., medical history, physical or mental conditions)
• Demographic information (e.g., race, ethnicity)
• Genetic data

Data is collected through online submissions, interviews, or screenings. Participants are contacted for further screening and potential study referrals based on their medical interests and eligibility criteria.

Data Transfers

Hightower Clinical may process and transfer personal data within its organization or to third parties, including service providers or partners. These transfers comply with applicable laws and safeguards to ensure data security.

Data Disclosure

Personal data may be disclosed:

• During Business Transactions: As part of mergers, acquisitions, or asset sales.
• To Law Enforcement: When legally required.
• To Protect Rights: To defend the company’s rights, investigate wrongdoing, or ensure user and public safety.

Security of Personal Data

Hightower Clinical employs commercially reasonable measures to protect personal data but cannot guarantee absolute security due to the inherent risks of online data transmission and storage.

Your Personal Data Rights

You may have the following rights, subject to applicable laws:

1. Withdraw Consent: Revoke consent for data processing at any time.
2. Access: Request a copy of the personal data we hold.
3. Rectification: Correct inaccuracies or complete incomplete data.
4. Erasure: Request deletion of personal data in certain circumstances.
5. Restriction: Limit how your data is processed.
6. Data Portability: Obtain and reuse your data for personal purposes.
7. Objection: Object to data processing based on legitimate interests or for direct marketing purposes.

To exercise these rights or for further inquiries, please contact us using the details provided in this Privacy Policy. Note that certain rights may be restricted under local laws or due to contractual obligations.

Children’s Privacy

At Hightower Clinical, protecting children’s privacy is of utmost importance. Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and discover that your child has provided us with personal data, please contact us immediately.

If we learn that we have collected personal data from a child under 13 without verified parental consent, we will take prompt steps to delete that information from our systems.

In situations where we rely on consent as the legal basis for processing information, and your country requires parental consent for children under a certain age, we may request parental consent before collecting or using such information.

Changes to This Privacy Policy

At Hightower Clinical, we reserve the right to update this Privacy Policy periodically. Please note that this Policy is not a contract and does not establish any legal rights or obligations.

When changes are made, we will notify you by posting the updated Privacy Policy on this page. Additionally, we will inform you via email and/or a prominent notice on our service prior to the changes taking effect. The “Last Updated” date at the top of the policy will also be revised accordingly.

We encourage you to review this Privacy Policy regularly to stay informed about any updates. Changes to the Privacy Policy become effective immediately upon being posted on this page.

Contact Us

If you have a concern about the way in which we have handled any privacy matters, please call us at (405) 479-8331 or drop us a message on us Contact Us Page.

You may also contact us by postal mail or email at: info@hightowerclinical.com
Hightower Clinical

608 NW 9th St, Suite 5000 Oklahoma City, OK 73102